Council Tax and Business Rates
If you have any concerns over your bill or the amounts you have already paid, please contact us directly either via email firstname.lastname@example.org or via telephone 01597827463, do not respond to phone calls or any text messages you may receive suggesting you may be eligible for a refund or a banding reduction as we are aware that fraudulent organisations operate in this area.
Our Income & Awards service will be launching an improved automated telephony service later today (17th December 2019). We have listened to customer feedback over the past 6 months and have made several improvements based on those comments. The redeveloped system should improve the customer journey by continuing to facilitate self service and providing clearer exits points to an advisor for more complex matters.