Single Person Discount Review
We are continuing to review discounts which will help identify fraudulent claims among council tax payers who are attempting to cheat the system.
Each year local authorities nationwide receive a high volume of applications for single person's discount. Sadly some of these applications are not genuine and just like benefit cheats these people are claiming reductions in their bills falsely.
Legislation exists which allows council tax cheats to be prosecuted in the same way that benefit cheats are; through the court system and made to pay back the money they owe.
Checks are made to ensure everyone who claims the discount is genuine. However, occasionally circumstances may not be so easy to explain. To help in these situations we have included the most frequently asked questions that can arise throughout this review period.
Review your details
You will be asked to login using your unique PIN number (you can find this PIN number on the letter we have sent to you). You will also need your council tax account number and your postcode.
If you have questions about your PIN or your account number, please see the 'what to do if...' section on this page.
If you have any other questions, please see our Single Person's Discount frequently asked questions (FAQs)
What to do if...
You have not received a letter
if you have not received a letter yet, please do not worry. This review is an ongoing exercise. To help manage our resources and workloads we will be writing to people separately over an extended period of time. Splitting the mailings in this way will enable us to give our residents a higher quality of service.
If your circumstances have recently changed and you have not received a letter, please let us know using our change of circumstances page.
You've lost your letter and don't know your PIN
Please phone 01597 729052 where you can request another letter to be sent out to you.
You have a PIN but it doesn't work
If your PIN number doesn't appear to be working please ensure you are entering your login information as shown on the letter. If it still doesn't work please phone 01597 729052 or alternatively please complete the form on the reverse of the letter.
You don't know your account reference number
Your account reference number is your Council Tax account number and it is printed at the top of the letter you received.
You don't have an account reference number
If you are the Council Tax account holder you will have an account reference number, if you are unsure what yours is then please contact firstname.lastname@example.org